It is important for businesses to give their teams the proper conflict management training and techniques to be successful. You can train your customer service, sales and leadership divisions by enrolling your team in customer service workshops.
There are several great training resources available, both online and offline. To help you find the right resources for building a supportive team, we spoke with experts to compile a brief list of great training workshops.
Peter Barron Stark Companies provides training and coaching on a variety of business topics. The company offers a course that specifically focuses on how to deal with difficult customers. This course will teach you how to effectively resolve conflict and defuse difficult customer situations.
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Business Training Works hosts a large library of training courses that can help teams with leadership development, critical thinking skills and more. Teams that want to learn how to interact with upset customers and manage service stress can benefit from a half- or full-day training course focused on customer service and a full-day course focused on customer relationship management.
Pryor+ offers seminars, online training, group training, digital downloads and more. Businesses that want to rebuild customer loyalty and turn irate customers into valued allies can access training courses by Pryor+.
Telephone Doctor Customer Service Training is an international customer service training company that offers e-learning, DVD training, keynotes, workshops and more. Your team members can access courses to improve their conflict management and customer service techniques.